Property Services Maintenance Manager (PSMM)
EquityTeam is Cincinnati's highest-rated residential property management company.
We're focused on creating an excellent "work hard/play hard", team culture within our "work-family", and for all-star caliber additions to help us take advantage of the opportunity for growth we have within our industry.
- People & Personal Discipline
- Retain Quality Over Quantity
- Process Oriented
- Ethical Excellence
- Responsive & Resourceful
- Yields (Results) Matter
We're looking for a seasoned craftsman to lead our maintenance team and oversee our maintenance programs, vendors, and processes as Property Services Maintenance Manager (PSMM). This critical management position reports to the Property Services GM.
The PSMM's main responsibility is to lead, manage, and be accountable for our maintenance division, which does approximately $500k a year in volume but has the potential to do much, much more. The PSMM will lead a dedicated group of internal assistants as well as our vendor partners in a common goal of maintaining and improving the properties we manage. They will work closely with the PSGM on key initiatives related to the Maintenance Division.
The ideal PSMM is an EXPERT in residential construction and maintenance, and has a proven track record of leading others in a maintenance capacity. They are comfortable being highly accountable for the results of the division, as well as holding others (vendors and internal team members) accountable for their responsibilities. They take great pride in their work and are willing to put the time and effort in as the job requires, with a "whatever it takes" attitude. Most of all, they are incredibly ethical and are a model of integrity.
Cool under pressure
Can empathetically communicate with Tenants who need (sometimes demand inappropriately) repairs
Can tactfully explain to an Owner why they need to make an investment in certain repairs for their property b/c it's in the property's long term best interest.
Patient when managing problems
Highly intelligent in the trades
"Whatever it takes" attitude
Quiet, Cincinnati area based home office
Recent model smartphone
Quality vehicle (travel in the local area is required up to 50%, but mostly this is designed to be an office mgmt position instead of a field position.)
Set your own schedule (typically M-F business hours), but have a reasonable "always available (email/phone)" mentality to help and lead others.
Excellent communication skills in English, written and verbal
Tactful people skills
Dynamic problem-solving skills
Type 35+ WPM
Strong comprehension of web-based applications
Advanced understanding of residential construction and remodeling
Ability to delegate tactfully
Impeccable ethics and integrity
Min. 3 years as a maintenance manager in either real estate or facilities
Min. 2 years proven success interviewing, hiring, managing, negotiating with subs or techs.
Advanced knowledge of Cincinnati / Dayton geography / real estate market
Advanced knowledge of residential housing construction.
Verified track record of success in delivering above expectations
Verified track record of success managing a property services maintenance team.
Range is $60k - $100k annually based on KPI's, bonuses, etc.
Unlimited PTO; work from anywhere, as long as the job allows it
QESHRA health care reimbursement plan
Reimbursements on work-related expenses
Our Compensation & Benefits promises to be aggressive for the industry and the position. We generously reward high performers and refuse to lose good people over minor compensation issues.