Property Services Maintenance Manager (PSMM)

Blue Ash, United States
About Us:
" We deliver industry-leading real estate services that promote property prosperity "

EquityTeam is Cincinnati's highest-rated residential property management company. 
We're focused on creating an excellent "work hard/play hard", team culture within our "work-family", and for all-star caliber additions to help us take advantage of the opportunity for growth we have within our industry.


Our Values:
  • People & Personal Discipline
  • Retain Quality Over Quantity
  • Over-Deliver
  • Process Oriented
  • Ethical Excellence
  • Responsive & Resourceful
  • Technology
  • Yields (Results) Matter

The Position:

We're looking for a seasoned craftsman to lead our maintenance team and oversee our maintenance programs, vendors, and processes as Property Services Maintenance Manager (PSMM).  This critical management position reports to the Property Services GM.


The PSMM's main responsibility is to lead, manage, and be accountable for our maintenance division, which does approximately $500k a year in volume but has the potential to do much, much more.  The PSMM will lead a dedicated group of internal assistants as well as our vendor partners in a common goal of maintaining and improving the properties we manage.  They will work closely with the PSGM on key initiatives related to the Maintenance Division.


You:

The ideal PSMM is an EXPERT in residential construction and maintenance, and has a proven track record of leading others in a maintenance capacity.  They are comfortable being highly accountable for the results of the division, as well as holding others (vendors and internal team members) accountable for their responsibilities.  They take great pride in their work and are willing to put the time and effort in as the job requires, with a "whatever it takes" attitude.  Most of all, they are incredibly ethical and are a model of integrity.   

  • Cool under pressure

  • Can empathetically communicate with Tenants who need (sometimes demand inappropriately) repairs

  • Can tactfully explain to an Owner why they need to make an investment in certain repairs for their property b/c it's in the property's long term best interest. 

  • Patient when managing problems

  • Highly intelligent in the trades

  • "Whatever it takes" attitude

  • Quiet, Cincinnati area based home office

  • Recent model smartphone

  • Quality vehicle (travel in the local area is required up to 50%, but mostly this is designed to be an office mgmt position instead of a field position.)

  • Set your own schedule (typically M-F business hours), but have a reasonable "always available (email/phone)" mentality to help and lead others.

  • Excellent communication skills in English, written and verbal

  • Tactful people skills

  • Dynamic problem-solving skills

  • Leadership/Management skills

  • Type 35+ WPM

  • Strong comprehension of web-based applications

  • Advanced understanding of residential construction and remodeling

  • Ability to delegate tactfully

  • Impeccable ethics and integrity

REQUIRED:

  • Min. 3 years as a maintenance manager in either real estate or facilities

  • Min. 2 years proven success interviewing, hiring, managing, negotiating with subs or techs.

  • Advanced knowledge of Cincinnati / Dayton geography / real estate market

  • Advanced knowledge of residential housing construction.

  • Verified track record of success in delivering above expectations

PREFERRED:

  • Verified track record of success managing a property services maintenance team.


Compensation:
  • Range is $60k - $100k annually based on KPI's, bonuses, etc.

  • Unlimited PTO; work from anywhere, as long as the job allows it

  • QESHRA health care reimbursement plan

  • Reimbursements on work-related expenses

Our Compensation & Benefits promises to be aggressive for the industry and the position.  We generously reward high performers and refuse to lose good people over minor compensation issues.  


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. we are an equal opportunity employer. Qualified applicants shall be considered for all positions without regard to any status protected by federal, state,or local law.